Buyer Protection & Customer Warning Policy

1. Marketplace Notice

This Marketplace connects customers with independent third-party sellers of digital products and services.

Unless a product is specifically marked as Sold Directly by HyperKey, the seller — not HyperKey — is responsible for supplying the product described in the listing.

HyperKey provides the transaction platform, payment processing, order records, buyer-protection system, dispute process, and seller oversight.

2. Important Warning Before Purchase

Before purchasing, customers must review the complete product description.

Digital products may be delivered in different forms, including:

• Full account access
• Shared account access
• Private profile access
• Family or group membership
• Activation keys
• Gift cards
• Game accounts
• In-game items or currency
• Top-ups
• Software licenses
• Other digitally delivered products

The exact type of access must be stated clearly on the product page.

Do not assume that purchasing a subscription product means the subscription will be activated on your personal account unless the listing specifically says so.

3. Third-Party Service Warning

Products sold through the Marketplace may rely on third-party platforms or service providers.

HyperKey is not affiliated with, endorsed by, or sponsored by those third-party providers unless expressly stated.

Third-party providers may change their:

• Terms of service
• Account-sharing policies
• Regional restrictions
• Verification requirements
• Subscription plans
• Technical systems
• Account eligibility requirements

Such changes may affect a product purchased through the Marketplace.

Seller responsibility and Buyer Protection will be determined according to the warranty and dispute rules described below.

4. Seller Requirements

Sellers must accurately disclose all material characteristics of their products, including:

• Product or service name
• Subscription duration
• Type of account or access
• Whether access is shared or private
• Supported countries or regions
• Device limitations
• Renewal conditions
• Activation instructions
• Delivery timeframe
• Warranty period
• Known restrictions

Sellers may not intentionally hide restrictions that would reasonably influence a customer's decision to purchase.

5. Prohibited Products and Seller Conduct

Sellers may not sell:

• Stolen accounts
• Hacked or compromised accounts
• Accounts obtained through fraud
• Unauthorized payment credentials
• Illegally obtained activation keys
• Products acquired through identity theft
• Products that violate applicable law
• Misrepresented or counterfeit digital products

Sellers may not regain control of an account after transferring it to a customer unless required to resolve a support issue requested by the customer.

Sellers may not request that customers complete Marketplace transactions or payments outside HyperKey.

6. Buyer Protection

Eligible purchases are protected by the HyperKey Buyer Protection Program.

Buyer Protection may apply when:

• The seller fails to deliver the product.
• The delivered product does not match its description.
• Login credentials provided by the seller do not work.
• An activation key is invalid or already used.
• A subscription ends substantially earlier than the duration purchased.
• The seller recovers an account after delivery.
• Access becomes unusable during the applicable warranty period because of circumstances attributable to the seller.
• The quantity, region, plan, account type, or other material characteristic differs from the listing.

Depending on the circumstances, the remedy may include:

1. Seller assistance
2. Replacement
3. Partial refund
4. Full refund

7. Warranty Period

Each listing must display its warranty period before payment.

Buyer Protection: 30 days from successful delivery

Different products may have different warranty periods.

The warranty countdown begins when the product is successfully delivered unless otherwise stated.

Customers should report problems as soon as they occur.

8. Order Inspection

Customers should inspect their purchase immediately after delivery.

For account-based products, customers should verify:

• Login works
• Correct subscription plan
• Correct expiration date
• Correct region
• Correct account type
• Correct access level
• Any restrictions disclosed by the seller

Customers should not mark an order as completed until they have reasonably verified the product.

9. Automatic Order Completion

If no problem or dispute is reported within 72 hours (3 days) after delivery, the order may automatically move to Completed status.

Order completion does not remove any warranty rights that remain active under the product's stated Buyer Protection period.

10. When a Customer May Request a Refund

A customer may request a refund when sufficient evidence shows that:

• No product was delivered.
• The seller delivered the wrong product.
• The product was materially different from its description.
• The supplied account or credentials were unusable upon delivery.
• The product became unusable during its warranty period because of seller action or another covered condition.
• The seller cannot provide a reasonable replacement within the required resolution period.

Refunds may be full or partial depending on how much of the purchased service has already been successfully used.

11. Situations Normally Not Eligible for Refund

Unless required by applicable consumer law, refunds may be denied when:

• The customer simply changes their mind after receiving usable digital content.
• The customer purchased the wrong product despite clear listing information.
• The customer's device does not meet clearly disclosed requirements.
• The customer violates the product's stated usage instructions.
• The customer changes account credentials when the listing prohibited doing so.
• The customer causes an account suspension through their own actions.
• The customer provides the purchased credentials to unauthorized third parties.
• The customer attempts to resell the purchased product contrary to the listing terms.
• A warranty has expired and no applicable statutory right requires a remedy.
• The transaction occurred outside the Marketplace.

These limitations do not remove any consumer rights that cannot legally be excluded.

12. Third-Party Suspension or Ban

An account being restricted, suspended, or terminated does not automatically determine whether a refund is owed.

HyperKey may investigate:

• Why the restriction occurred
• Whether the seller complied with the listing
• Whether the customer followed usage instructions
• Whether the issue occurred during Buyer Protection
• Whether the seller could reasonably have prevented the problem
• Whether replacement access can be provided

A refund or replacement will be determined based on the evidence and applicable Buyer Protection rules.

13. Dispute Process

Customers experiencing a problem should:

1. Open the affected order.
2. Select Report a Problem.
3. Describe the issue.
4. Upload relevant evidence.
5. Allow the seller the specified response period.
6. Request Marketplace Review if the issue is not resolved.

When a dispute is opened, eligible seller funds associated with the transaction may be temporarily withheld while the dispute is reviewed.

14. Evidence

Customers and sellers may be asked to provide evidence including:

• Screenshots
• Error messages
• Account-status information
• Order records
• Activation results
• Seller/customer messages
• Delivery records
• Subscription expiration information

Sensitive information such as full payment-card numbers, passwords to unrelated personal accounts, or government identification should not be posted in ordinary dispute messages unless specifically requested through an approved secure verification process.

15. Resolution Time

Sellers must normally respond to a customer dispute within 48 hours.

If the seller does not respond, HyperKey may review the available evidence and resolve the dispute without the seller's participation.

16. Off-Platform Transactions

Buyer Protection applies only to transactions completed through the official HyperKey checkout and payment system.

Never send money directly to a seller using:

• Cryptocurrency
• Bank transfer
• Gift cards
• External payment links
• Payment applications
• Other off-platform payment methods

when a seller requests such payment to avoid the Marketplace checkout.

Payments made outside HyperKey may not be eligible for Marketplace Buyer Protection.

17. Never Share Sensitive Information

A legitimate seller should never require:

• Your payment-card password
• Online-banking password
• Email password
• One-time banking authentication code
• Recovery codes
• Government account password

Customers should report sellers requesting unnecessary sensitive credentials.

For products requiring account invitations or activation, only the minimum information necessary to provide the advertised service should be requested.

18. Pricing

The total amount payable should be displayed before the customer confirms the purchase.

Any mandatory:

• Marketplace fee
• Processing fee
• Service charge
• Seller fee charged to the customer
• Applicable tax

must be disclosed before the final purchase confirmation where required by applicable law.

19. Seller Ratings and Reviews

Customers may leave reviews based on genuine completed transactions.

The following are prohibited:

• Fake reviews
• Purchased reviews
• Seller self-reviews
• Review manipulation
• Threatening customers to remove legitimate reviews
• Providing undisclosed compensation in exchange for positive reviews

HyperKey may remove fraudulent or manipulated reviews.

20. Marketplace Intervention

HyperKey may suspend listings, freeze seller payouts, request additional verification, limit seller accounts, or permanently remove sellers where there is reasonable evidence of:

• Fraud
• Repeated non-delivery
• Excessive disputes
• Product misrepresentation
• Stolen accounts
• Account recovery after sale
• Fake reviews
• Off-platform payment solicitation
• Other serious violations of Marketplace rules

21. Customer Responsibilities

Customers must:

• Read the listing before purchase.
• Follow disclosed activation instructions.
• Report problems promptly.
• Provide truthful information during disputes.
• Protect delivered credentials.
• Avoid sharing purchased accounts unless the product explicitly permits sharing.
• Use products in accordance with applicable law.

Fraudulent refund claims or fabricated evidence may result in limitation or suspension of Marketplace privileges.

22. Consumer Rights

Nothing in this policy limits rights or remedies that customers are entitled to under applicable consumer-protection law and that cannot legally be waived by contract.

Where mandatory consumer law provides stronger rights than this policy, the mandatory consumer-protection rules apply.